Tax season is nearly upon us. Ok, enough groaning; it’s not as bad as we all make it seem. And getting to know your finances a little more intimately is never a bad thing. But before you file this year, we’ve compiled a quick list of facts you should review, because 2020 brought with it some surprises and supports, like the CERB and CRB.

If you are an individual who works for one employer and you don’t have any dependents, then filling your taxes is very straightforward, and one of the CRA’s certified Netfile software options will walk you through…


You might recognize the names Miquela, Blawko, and Bermuda, which are all fictional characters created by Brud. These fictional influencers have complex background stories and personalities, they all look rather human, and they have hundreds of thousands of followers on social media. In fact, Miquela has over 2 million followers on Instagram.

These characters have worked with various brands on marketing campaigns, and they have very real conversations with their followers. People genuinely feel they connect and relate to these entirely fictional characters, even though most of them clearly state in their social media bios that they’re robots.

Connecting with…


Short answer: Yes, but…

The longer short answer: You have to do it right from the get-go if you want it to deliver the results you’re hoping for. A chatbot needs to be focused, relatable, genuinely helpful, and give your customers real value. A cookie-cutter chatbot is not going to help and could even harm your customer service levels.

How Do You Make Sure Your Chatbot Maximizes ROI?

Photo by Bench Accounting on Unsplash

Your best bet is to work with a dedicated chatbot consultant who’s contacts and team members are experts in conversational AI, web and app development, information architecture, and design.

But in addition to that, The ChatC Group brings in industry-specific chatbot…


The insurance industry has traditionally been slow to embrace change. Embedded within the industry are processes that require manual input and lots of paperwork. However, there are benefits and efficiencies that artificial intelligence (or AI) could bring to underwriting. Customers are looking for safer and more convenient ways to deal with their insurance needs. Enter: bots, AI and machine learning.

Photo by Christina @ wocintechchat.com on Unsplash

Here are 4 ways that AI can transform the insurance world:

  1. Risk Assessment: At its core, AI aims to learn from past data. And while we pay close attention to patterns, AI can help to identify risks, pinpoint trends, conserve…

The mental health industry is now using AI to serve a broader audience, make care more accessible, and positively impact the world.

Besides video calls, voice messaging, social media platforms, and dedicated text and phone service, the industry is also developing chatbots as an integral part of mental health services. Initiatives like #BellLetsTalk have helped to deliver technology-based mental health support to over 700,000 Canadians to date.

Two of the most advanced chatbots in the mental health world right now are Wysa and Woebot Health. Both of these services are available via an app on a mobile device. …


Using chatbots will help you to streamline your processes and save money. Chatbots are becoming more popular within a variety of industries. In fact, the global chatbot market size will be $1.25 billion by 2025.

3 Different Levels of Chatbots for Every Need and Budget

There are many different types of chatbots, from simple to complex. Simple chatbots are DIY and involve using pre-canned Q&As. Complex chatbots use conversational AI that learns human intent and gets better at communicating as it continues to be used.


Short answer: Yes, but…

The longer short answer: You have to do it right from the get-go if you want it to deliver the results you’re hoping for. A chatbot needs to be focused, relatable, genuinely helpful, and give your customers real value. A cookie-cutter chatbot is not going to help and could even harm your customer service levels.

How Do You Make Sure Your Chatbot Maximizes ROI?

Your best bet is to work with a dedicated chatbot consultant who’s contacts and team members are experts in conversational AI, web and app development, information architecture, and design.

But in addition to that, The ChatC Group brings in industry-specific chatbot…


The insurance industry has traditionally been slow to embrace change. Embedded within the industry are processes that require manual input and lots of paperwork. However, there are benefits and efficiencies that artificial intelligence (or AI) could bring to underwriting. Customers are looking for safer and more convenient ways to deal with their insurance needs. Enter: bots, AI and machine learning.

Here are 4 ways that AI can transform the insurance world:

  1. Risk Assessment: At its core, AI aims to learn from past data. And while we pay close attention to patterns, AI can help to identify risks, pinpoint trends, conserve…


Photo by Jure Širić from Pexels

I grew up in Canada, where I knew I could do anything I set my mind to, because of the incredibly diverse population and being surrounded by friends and family that were always inclusive and supportive.

However, I know that this isn’t the case for many women and visible minorities in our country and others. It’s harder for us to gain footing in certain industries that are traditionally male-dominated. And the numbers don’t lie.

Women and Minorities Are Underrepresented in Canada’s Tech Industry

In 2016, Statistics Canada reported that merely 23% of Canada’s science and technology workers aged 25–64 were women. Leading up to this employment data are the…

Jennifer & The ChatC Group

Partnering with enterprises to put AI chatbots to work

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