Will a Chatbot Improve Your Customer Service?

Short answer: Yes, but…

The longer short answer: You have to do it right from the get-go if you want it to deliver the results you’re hoping for. A chatbot needs to be focused, relatable, genuinely helpful, and give your customers real value. A cookie-cutter chatbot is not going to help and could even harm your customer service levels.

How Do You Make Sure Your Chatbot Maximizes ROI?

Your best bet is to work with a dedicated chatbot consultant who’s contacts and team members are experts in conversational AI, web and app development, information architecture, and design.

But in addition to that, The ChatC Group brings in industry-specific chatbot consultants that blend cutting-edge chatbot technology knowledge with their own years of experience in various business units and industries.

A chatbot consultant brings a highly beneficial experience and a proven process to ensure successful implementation.

Each and every one of The ChatC Group’s consultants have the following superpowers to unleash on your company’s chatbot solution:

  1. Teamwork: developers, designers, project managers, writers-the knowledge of many for the price of one.
  2. Agility: agile methods deliver better solutions faster because they encourage out-of-the-box thinking, expecting change and creativity.
  3. Adaptability: every client has unique needs and goals. Our system adapts to your business to get the ROI you need.
  4. Passion: we are passionate about helping you achieve your business goals and refine your operations/processes. Our experience allows us to help you.
  5. Growth Mindset: there is something to learn from every project. We are collaborative, humble and driven to continuously improve.
  6. Vision: our proven process provides the roadmap of the big picture, and each step along the way gets you to your goals as efficiently as possible.

Real Results You Can Count on with a Chatbot Consultant

These skills, and the collective knowledge of a team of experts, mean you can confidently develop a chatbot that will meet your specific use case. Examples from past clients’ results include:

  • Improved customer experience
  • Built trusting customer relationships
  • Increased sales with warm leads

If you’ve been considering adding a chatbot to your website, take a little time to do some research. Don’t rush into it, or you could end up with software and systems that need to be improved and changed. Instead, find the right team the first time that will work with you to layout the process, goals and KPIs to success.

Our proven agile project management style will help you identify how a chatbot can best support your customers (or employees). We’ll work with trusted partners to build a relatable bot that people feel comfortable conversing with. And our solutions will guarantee results.

If you’re not sure where to start with chatbots, book a free call with our consulting team today. Our passion is discussing high-tech solutions for businesses eager to set themselves apart from the competition.

Originally published at https://www.linkedin.com.

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